F.A.Q

Cancellation policies are as follows:

• If you cancel with 24+ hours’ notice, you won’t be charged anything.

• Cancel with 12–24 hours’ notice, and you’ll be charged 50% of the missed service.

• Less than 12 hours’ notice—or a no-show—means we’ll need to charge you the full amount, whether you’re using insurance or paying privately.

Should you need to reschedule, you can easily do so via or app - or if your prefer to talk to a person, by calling either of our locations:

🌐 moonrabbitacupuncture.janeapp.com
📞 Lincoln Park – (312) 414–0058
📞 West Loop – (773) 234–1042

We're always here if you need help making changes!

For questions related to insurance and billing, please contact insurance@moonrabbitacupuncture.com

Yes, we accept HSA payments. Please contact us if you have questions or need help.

No, we do not ship internationally at this time.

Included membership services are not cumulative or transferable and will be forfeited if not used during the monthly billing cycle. 

However, memberships can be paused or canceled at any time. If you know you will not be able to use your appointment in the upcoming cycle, just email frontdesk@moonrabbitacupuncture.com before 11:59pm on the 13th of the month to avoid auto-renewal for the following month.

Membership sessions are available once per billing cycle and don’t roll over—so if you miss your appointment and didn’t cancel in time, that session will be forfeited.

• To avoid that, you need to cancel or reschedule your appointment at least 24 hours in advance. 

• Patients who give 12- 24 hours notice will be charged 50% of the cost of the missed service. 

• Patients who provide less than 12 hours notice will be charged the full price of the missed service, regardless if they use insurance or private pay.

You can easily reschedule through our app:

🌐 moonrabbitacupuncture.janeapp.com

Prefer to talk to a human?

• Lincoln Park – (312) 414–0058

• West Loop – (773) 234–1042

If you need to travel for extended periods or are experiencing scheduling difficulties, you can pause or cancel your membership at any time. 

Just send us an email at frontdesk@moonrabbitacupuncture.com by 11:59 p.m. on the 13th to avoid being billed for the next month.

Please visit our Membership Page for details

Depending on the location, there is a possibility! 

Please reach out to events@moonrabbitacupuncture.com for more information.

Absolutely. You’re welcome to see the same practitioner every time.

If you’ve found someone you connect with, feel free to stick with them. You can request the same practitioner through our online booking system—or just let us know in person and we’ll make sure it’s arranged.

Yes, eating something before your appointment, even a small snack, is always recommended.

Yes! We love a good self-care day!

Easy! You can manage your appointments anytime through the Jane app:

🌐 moonrabbitacupuncture.janeapp.com

Or, if you’d rather call or email:

• Lincoln Park – (312) 414–0058

• West Loop – (773) 234–1042

• Email: frontdesk@moonrabbitacupuncture.com

Cancellation / Rescheduling Policies:

• Remember to always cancel with at least 24 hours notice. 

• If you cancel with 24+ hours’ notice, you won’t be charged anything.

• Cancel with 12–24 hours’ notice, and you’ll be charged 50% of the missed service.

• Less than 12 hours’ notice—or a no-show—means we’ll need to charge you the full amount, whether you’re using insurance or paying privately.

The best way to see if your visits will be covered is by filling out our insurance intake form, which you can find here. 

Once you submit your insurance information, we can help you understand what your insurance will and will not cover at Moon Rabbit. 

Yes! 

Please reach out to events@moonrabbitacupuncture.com for more information.

Sadly, we are not able to accept Medicaid or Medicare at this time.

Yes, we have helped several organizations develop curated wellness events. Please reach out to events@moonrabbitacupuncture.com for more information.

Yes! You can hire us to curate an off-site wellness event. We can help with everything from catering, décor, to wellness activities. (And probably more).

Please reach out to events@moonrabbitacupuncture.comfor more information.

Yes, our Lincoln Park event space is available for private group bookings and events. We have experience setting up events of all shapes and sizes - we've hosted private wellness seminars, sound meditation workshops, and even some nights of Tarot card readings! We are here to help you curate memorable experiences that you and your community will love. 

Please reach out to events@moonrabbitacupuncture.comfor more information.

For general information, location and scheduling inquiries please contact frontdesk@moonrabbitacupuncture.com

For events, private, corporate and at our Lincoln Park studio please contact events@moonrabbitacupuncture.com

For other questions and partnerships, please contact management@moonrabbitacupuncture.com

For questions related to insurance and billing, please contact insurance@moonrabbitacupuncture.com

For media and press inquiries please contact management@moonrabbitacupuncture.com and Matt Bevenour at mattb@jillscmidpr.com

Moon Rabbit accepts many forms of insurance. We are in network with BCBS and accept many out-of-network plans. 

We do not accept Medicaid or Medicare. 

Moon Rabbit has two locations in Chicago, one in the West Loop, and one in Lincoln Park.

West Loop

1111 W Madison St. 

Chicago, IL 60607. 

Lincoln Park

1022 W Armitage 

Chicago, IL 60614.

Look for other locations coming soon!

Any unopened unused items are eligible for return within 30 days of purchase. You will be responsible for the cost of shipping. Please contact management@moonrabbitacupuncture.comwith any questions related to your purchase.

Please arrive having eaten a small snack, hydrated, and having used the bathroom. There are no particular clothes or time of day. Come when works for you!

How frequently you need to come in will depend on your goals. People come as often as twice a week, or as infrequently as every six months. 

You will work with your practitioner to develop a plan that yields the best outcome on a schedule that suits you.

The duration of your session will depend on what you are coming in for. Most sessions last between 30 minutes and 1 hour.

As long as you arrive having eaten a small snack, drank water, and have not had any alcohol, there should be little to no negative side effects of acupuncture. You may experience small bruises at the site of needle insertion, otherwise acupuncture is extremely safe.

Generally speaking, acupuncture should not hurt. Many people even fall asleep once the tiny needles are placed. However, everyone has a different pain tolerance and experience. 

At Moon Rabbit, we will check in to make sure that your experience is as gentle, comfortable, and relaxing as possible.

Acupuncture involves the insertion of very thin needles (30 times thinner than the traditional needle you experience at your physician’s office) at strategic points on the body.  Most people believe that acupuncture only treats pain, however it has a myriad of other uses including overall wellness and stress management.

From an eastern perspective, acupuncture is a technique for balancing the flow of qi (pronounced chee), or energy, which flows through meridians in your body.  By inserting needles into specific points along these meridians, acupuncture re-establishes balance for overall health and wellbeing.

Alternatively, the Western biomedical perspective is that acupuncture stimulates nerves, muscles, and fascia (connective tissue).  From a biochemical perspective, findings from basic medical research have demonstrated that acupuncture stimulation causes a release of endorphins, serotonin, enkephalins, and γ-amino-butyric acid (GABA; a major inhibitory neurotransmitter of the brain), norepinephrine, and dopamine

During your first visit to Moon Rabbit, your practitioner will go over your concerns and goals.  We will guide you through a customized treatment plan so you leave with a clear understanding of how many sessions and how often you should be visiting Moon Rabbit.

We recommend that you eat a small meal, be well-hydrated, and use the bathroom prior to your appointment.  No need to wear anything special - just come as you are.

Each treatment takes about 30 – 60 minutes, depending on your concerns and goals.

If you would like to book an appointment, you may use this booking link, give us a call or email frontdesk@moonrabbitacupuncture.com

Acupuncture can help treat several health concerns. Most commonly acupuncture is associated with pain relief. Increasingly people are using acupuncture for overall wellness, including stress management. Other health issues that acupuncture can help with include:

- Headaches and migraines

- Menstrual cramps

- Difficulty conceiving

- Sports injuries

- Nausea

- Side effects from cancer treatments

- Irritable bowel syndrome (IBS) and other gut issues

- Menopause and hot flashes

- Pregnancy discomfort

- Arthritis

- Face pain

- Bell’s Palsy

- Insomnia

- And more

If you have any questions to see if acupuncture is right for you, please reach out to frontdesk@moonrabbitacupuncture.comor use this link to book an appointment.

Acupuncture involves the insertion of very thin needles (30 times thinner than the traditional needle you experience at your physician’s office) at strategic points on the body.  Most people believe that acupuncture only treats pain; however, it has a myriad of other uses, including overall wellness, stress management, and fertility support.

From an Eastern perspective, acupuncture is a technique for balancing the flow of qi (pronounced chee), or energy, which flows through meridians in your body.  By inserting needles into specific points along these meridians, acupuncture re-establishes balance for overall health and wellbeing.

Alternatively, the Western perspective is that acupuncture stimulates nerves, muscles, and fascia (connective tissue) to reduce pain and treat tension.  Acupuncture treatment can help the body release a spasmed muscle or interrupt the signal of pain. From a biochemical perspective, findings from research have demonstrated that acupuncture stimulation causes a release of endorphins, serotonin, enkephalins, and γ-amino-butyric acid (GABA; a major inhibitory neurotransmitter of the brain), norepinephrine, and dopamine, other studies have also demonstrated that acupuncture can treat insomnia, as well as support conception through Assisted Reproductive Technology (ART), such as IVF.   Acupuncture has also been demonstrated to increase blood flow, aid in circulation, improve sleep and ease mental health concerns.

Yes, acupuncture is safe during pregnancy as long as you are seeing a licensed, board-certified acupuncturist. 

All of the acupuncturists at Moon Rabbit are licensed, board-certified, and highly experienced in working with women at all stages of pregnancy. We always recommend consulting with your physician before trying anything new.