Cancellation policies are as follows:

• If you cancel with 24+ hours’ notice, you won’t be charged anything.

• Cancel with 12–24 hours’ notice, and you’ll be charged 50% of the missed service.

• Less than 12 hours’ notice—or a no-show—means we’ll need to charge you the full amount, whether you’re using insurance or paying privately.

Should you need to reschedule, you can easily do so via or app - or if your prefer to talk to a person, by calling either of our locations:

🌐 moonrabbitacupuncture.janeapp.com
📞 Lincoln Park – (312) 414–0058
📞 West Loop – (773) 234–1042

We're always here if you need help making changes!

For questions related to insurance and billing, please contact insurance@moonrabbitacupuncture.com

Yes, we accept HSA payments. Please contact us if you have questions or need help.

No, we do not ship internationally at this time.

Included membership services are not cumulative or transferable and will be forfeited if not used during the monthly billing cycle. 

However, memberships can be paused or canceled at any time. If you know you will not be able to use your appointment in the upcoming cycle, just email frontdesk@moonrabbitacupuncture.com before 11:59pm on the 13th of the month to avoid auto-renewal for the following month.

Membership sessions are available once per billing cycle and don’t roll over—so if you miss your appointment and didn’t cancel in time, that session will be forfeited.

• To avoid that, you need to cancel or reschedule your appointment at least 24 hours in advance. 

• Patients who give 12- 24 hours notice will be charged 50% of the cost of the missed service. 

• Patients who provide less than 12 hours notice will be charged the full price of the missed service, regardless if they use insurance or private pay.

You can easily reschedule through our app:

🌐 moonrabbitacupuncture.janeapp.com

Prefer to talk to a human?

• Lincoln Park – (312) 414–0058

• West Loop – (773) 234–1042

If you need to travel for extended periods or are experiencing scheduling difficulties, you can pause or cancel your membership at any time. 

Just send us an email at frontdesk@moonrabbitacupuncture.com by 11:59 p.m. on the 13th to avoid being billed for the next month.

Please visit our Membership Page for details

Depending on the location, there is a possibility! 

Please reach out to events@moonrabbitacupuncture.com for more information.

Absolutely. You’re welcome to see the same practitioner every time.

If you’ve found someone you connect with, feel free to stick with them. You can request the same practitioner through our online booking system—or just let us know in person and we’ll make sure it’s arranged.

Yes, eating something before your appointment, even a small snack, is always recommended.

Yes! We love a good self-care day!

Easy! You can manage your appointments anytime through the Jane app:

🌐 moonrabbitacupuncture.janeapp.com

Or, if you’d rather call or email:

• Lincoln Park – (312) 414–0058

• West Loop – (773) 234–1042

• Email: frontdesk@moonrabbitacupuncture.com

Cancellation / Rescheduling Policies:

• Remember to always cancel with at least 24 hours notice. 

• If you cancel with 24+ hours’ notice, you won’t be charged anything.

• Cancel with 12–24 hours’ notice, and you’ll be charged 50% of the missed service.

• Less than 12 hours’ notice—or a no-show—means we’ll need to charge you the full amount, whether you’re using insurance or paying privately.