top of page

Shop

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis quis nisi eget orci euismod commodo. Sed blandit tristique velit, et malesuada lorem mollis non. Nunc quis turpis massa.

Beauty

Immunity

Ear Seeding

Essential Oils

Pregnancy

Sleep

Tea

Gift Card

Event Inquiries

For inquiries about hosting or participating in events related to acupuncture and wellness, please connect with us here.

HOW CAN WE HELP YOU?
WHEN IS YOUR EVENT?
Month
Day
Year

Our Locations

Lincoln Park

Hours of Operation

Mon - Wed: 7:30am - 8:00pm CST 

Thurs: 7:30am - 3:00pm CST 

Fri: 7:30am - 4:00pm CST 

Sat: 10:00am - 4:00pm CST 

Sun: 10:00am - 4:00pm CST

West Loop

Hours of Operation

Mon - Fri: 7:30am - 8:00pm CST 

Saturday: 10:00am - 4:00pm CST 

Sunday: 10:00am - 4:00pm CST

Acupuncture Tools

Moon Rabbit simplifies the path to health and wellness by embracing insurance. We accept a wide variety of plans and work hard to deliver a payment experience that keeps things simple and makes holistic health more accessible.

We Accept Insurance

Frequently Asked Questions

Learn more about how Moon Rabbit works and discover how acupuncture and traditional Chinese Medicine can positively impact your life.

Cancellation policies are as follows:


  • If you cancel with 24+ hours’ notice, you won’t be charged anything.

  • Cancel with 12–24 hours’ notice, and you’ll be charged 50% of the missed service.

  • Less than 12 hours’ notice—or a no-show—means we’ll need to charge you the full amount, whether you’re using insurance or paying privately.


Should you need to reschedule, you can easily do so via or app - or if your prefer to talk to a person, by calling either of our locations:


🌐 moonrabbitacupuncture.janeapp.com
📞 Lincoln Park – (312) 414–0058
📞 West Loop – (773) 234–1042


We're always here if you need help making changes!


What if I miss my appointment?

For questions related to insurance and billing, please contact insurance@moonrabbitacupuncture.com

Who can help me with insurance questions?

Yes, we accept HSA payments. Please contact us if you have questions or need help.

Do you accept HSA payments?

No, we do not ship internationally at this time.

Do you ship internationally?

Included membership services are not cumulative or transferable and will be forfeited if not used during the monthly billing cycle. 


However, memberships can be paused or canceled at any time. If you know you will not be able to use your appointment in the upcoming cycle, just email frontdesk@moonrabbitacupuncture.com before 11:59pm on the 13th of the month to avoid auto-renewal for the following month.

What happens if I can't use my included membership appointment in a particular month?

Membership sessions are available once per billing cycle and don’t roll over—so if you miss your appointment and didn’t cancel in time, that session will be forfeited.


  • To avoid that, you need to cancel or reschedule your appointment at least 24 hours in advance

  • Patients who give 12- 24 hours notice will be charged 50% of the cost of the missed service. 

  • Patients who provide less than 12 hours notice will be charged the full price of the missed service, regardless if they use insurance or private pay.


You can easily reschedule through our app:


🌐 moonrabbitacupuncture.janeapp.com


Prefer to talk to a human?

  • Lincoln Park – (312) 414–0058

  • West Loop – (773) 234–1042


If you need to travel for extended periods or are experiencing scheduling difficulties, you can pause or cancel your membership at any time. 


Just send us an email at frontdesk@moonrabbitacupuncture.com by 11:59 p.m. on the 13th to avoid being billed for the next month.

What if I have a membership and miss my appointment?

Please visit our Membership Page for details

What is included in a monthly membership?

Depending on the location, there is a possibility! 


Please reach out to events@moonrabbitacupuncture.com for more information.

Can you assist with events outside of Chicago?

Absolutely. You’re welcome to see the same practitioner every time.


If you’ve found someone you connect with, feel free to stick with them. You can request the same practitioner through our online booking system—or just let us know in person and we’ll make sure it’s arranged.

Can I see the same practitioner for every treatment?

Yes, eating something before your appointment, even a small snack, is always recommended.

Should I eat before an Acupuncture appointment?

Yes! We love a good self-care day!

Can I schedule acupuncture and massage back-to-back?

Easy! You can manage your appointments anytime through the Jane app:


🌐 moonrabbitacupuncture.janeapp.com


Or, if you’d rather call or email:


Cancellation / Rescheduling Policies:


  • Remember to always cancel with at least 24 hours notice. 

  • If you cancel with 24+ hours’ notice, you won’t be charged anything.

  • Cancel with 12–24 hours’ notice, and you’ll be charged 50% of the missed service.

  • Less than 12 hours’ notice—or a no-show—means we’ll need to charge you the full amount, whether you’re using insurance or paying privately.

How do I cancel or reschedule my treatment?

We're happy to help. Send a message to our front desk for assistance.

Still Have Questions?

moonrabbitv2-53-min.jpg

Feel Better, Live Better.

bottom of page