Cancellation policies are as follows:

• If you cancel with 24+ hours’ notice, you won’t be charged anything.

• Cancel with 12–24 hours’ notice, and you’ll be charged 50% of the missed service.

• Less than 12 hours’ notice—or a no-show—means we’ll need to charge you the full amount, whether you’re using insurance or paying privately.

Should you need to reschedule, you can easily do so via or app - or if your prefer to talk to a person, by calling either of our locations:

🌐 moonrabbitacupuncture.janeapp.com
📞 Lincoln Park – (312) 414–0058
📞 West Loop – (773) 234–1042

We're always here if you need help making changes!

Absolutely. You’re welcome to see the same practitioner every time.

If you’ve found someone you connect with, feel free to stick with them. You can request the same practitioner through our online booking system—or just let us know in person and we’ll make sure it’s arranged.

Yes, eating something before your appointment, even a small snack, is always recommended.

Yes! We love a good self-care day!

Easy! You can manage your appointments anytime through the Jane app:

🌐 moonrabbitacupuncture.janeapp.com

Or, if you’d rather call or email:

• Lincoln Park – (312) 414–0058

• West Loop – (773) 234–1042

• Email: frontdesk@moonrabbitacupuncture.com

Cancellation / Rescheduling Policies:

• Remember to always cancel with at least 24 hours notice. 

• If you cancel with 24+ hours’ notice, you won’t be charged anything.

• Cancel with 12–24 hours’ notice, and you’ll be charged 50% of the missed service.

• Less than 12 hours’ notice—or a no-show—means we’ll need to charge you the full amount, whether you’re using insurance or paying privately.

For general information, location and scheduling inquiries please contact frontdesk@moonrabbitacupuncture.com

For events, private, corporate and at our Lincoln Park studio please contact events@moonrabbitacupuncture.com

For other questions and partnerships, please contact management@moonrabbitacupuncture.com

For questions related to insurance and billing, please contact insurance@moonrabbitacupuncture.com

For media and press inquiries please contact management@moonrabbitacupuncture.com and Matt Bevenour at mattb@jillscmidpr.com

Please arrive having eaten a small snack, hydrated, and having used the bathroom. There are no particular clothes or time of day. Come when works for you!

How frequently you need to come in will depend on your goals. People come as often as twice a week, or as infrequently as every six months. 

You will work with your practitioner to develop a plan that yields the best outcome on a schedule that suits you.

The duration of your session will depend on what you are coming in for. Most sessions last between 30 minutes and 1 hour.

As long as you arrive having eaten a small snack, drank water, and have not had any alcohol, there should be little to no negative side effects of acupuncture. You may experience small bruises at the site of needle insertion, otherwise acupuncture is extremely safe.

Generally speaking, acupuncture should not hurt. Many people even fall asleep once the tiny needles are placed. However, everyone has a different pain tolerance and experience. 

At Moon Rabbit, we will check in to make sure that your experience is as gentle, comfortable, and relaxing as possible.

Acupuncture involves the insertion of very thin needles (30 times thinner than the traditional needle you experience at your physician’s office) at strategic points on the body.  Most people believe that acupuncture only treats pain, however it has a myriad of other uses including overall wellness and stress management.

From an eastern perspective, acupuncture is a technique for balancing the flow of qi (pronounced chee), or energy, which flows through meridians in your body.  By inserting needles into specific points along these meridians, acupuncture re-establishes balance for overall health and wellbeing.

Alternatively, the Western biomedical perspective is that acupuncture stimulates nerves, muscles, and fascia (connective tissue).  From a biochemical perspective, findings from basic medical research have demonstrated that acupuncture stimulation causes a release of endorphins, serotonin, enkephalins, and γ-amino-butyric acid (GABA; a major inhibitory neurotransmitter of the brain), norepinephrine, and dopamine